Help Desk Support

Laval, Québec

The Helpdesk Administrator will be responsible for supporting clients by troubleshooting, hardware, software issues. He/she will deliver exceptional service to clients from initiation of support incident through to completion and communicating effectively with clients throughout the process.

ACADEMIC TRAINING

  • Post-secondary education in Information Technology

EXPERIENCE, COMPENTENCIES AND APTITUDES

  • Minimum of 2 years related experience
  • Excellent telephone presence with organized follow-up skills
  • Strong knowledge of Microsoft Windows 10
  • Understanding of Microsoft Office 2016, OFFICE 365
  • Understanding of network fundamentals (TPC\IP, Routing, VOIP, VLAN, Remote Access, etc.)
  • Understanding of Warehouse Technologies (Barcode Guns, Printers, etc )
  • Customer Service experience
  • Ticketing system experience
  • Attention to detail and accuracy
  • Good listening skills, memory and focus
  • Positive and professional attitude
  • Excellent interpersonal and communication skills
  • Ability to work well independently and as part of a team
  • Excellent oral and written communication skills in both French and English
  • SAP S4 Hana knowledge an asset

Apply now